From Machines to Intelligent Services
From Machines to Intelligent Services
With our Connected OEM solution, your equipment goes beyond hardware—delivering real-time insights, predictive service, and new revenue models.
Why OEMs Need Connectivity
Traditional machines stop delivering value after they're sold. With IoT-enabled connectivity, OEMs can continue to engage with their customers, offer proactive services, and capture recurring revenue. Connected machines mean smarter products, lower downtime, and happier customers.
Key Features
Comprehensive IoT platform designed specifically for OEM equipment connectivity and service excellence
Real-Time Equipment Telemetry
Stream data from motors, pumps, compressors, chillers, vehicles, and more. Track temperature, vibration, runtime, energy usage, and fault codes in one platform.
Customer Database
Complete customer profiles linked to their equipment and service history. Store contact details, location, and purchase records.
AI-Powered Customer Support
Generative AI chatbot provides instant first-level support — troubleshooting common issues and guiding customers through basic fixes.
AMC Management
Manage Annual Maintenance Contracts with automated renewal tracking, coverage validation, and planned service scheduling.
Orders Management
Dealers place spare parts and product orders directly through the platform. OEM teams review, approve, and track orders from submission to delivery.
Dealer Network Management
Onboard and manage your entire dealer network. Maintain dealer profiles, territories, and monitor dealer-wise service performance.
WhatsApp-Based Support Workflow
WhatsApp-Based Support Workflow
- 1.Customer takes photo of QR Code and sends via WhatsApp
- 2.Customer raises complaints as Audio/Image/Video WhatsApp Message
- 3.TamidaS receives the WhatsApp Message
- 4.TamidaS creates a support Ticket in the ticketing system
- 5.Customer Support Agent receives the ticket
- 6.Customer Support Agent sends response back
- 7.TamidaS receives the response from the Ticketing System
- 8.TamidaS sends the response back on WhatsApp
- 9.Customer receives the response on WhatsApp
Instant Communication
No app downloads or logins required. Customers use familiar WhatsApp interface for support.
Rich Media Support
Accept videos, photos, and voice messages to better understand equipment issues.
Automated Workflow
Seamless integration with ticketing system eliminates manual data entry and speeds up response.
Centralized Equipment Inventory
Centralized Equipment Inventory
Managing equipment fleets across multiple customers demands organization. Our platform provides a centralized equipment registry that includes:
Equipment type, model, and configuration
Installation date and site location
Serial numbers and connected IoT gateway links
Warranty and support contract metadata
This inventory acts as a single source of truth for all connected assets, enabling OEMs to plan upgrades, service campaigns, and lifecycle strategies with confidence.
Service History & Maintenance Records
Service History & Maintenance Records
Every machine interaction becomes part of a rich service history:
Logged remote sessions and diagnostics reports
Timestamped alerts and actions taken
Maintenance visits, parts replaced, and troubleshooting notes
Firmware updates and performance adjustments
This historical repository not only fuels better decision-making and trend analysis but also strengthens customer trust — proving the value delivered over time.
Alerts & Notifications — Proactive, Not Reactive
Alerts & Notifications — Proactive, Not Reactive
Reacting to failures is costly. Our intelligent alerting system ensures OEMs and their customers are notified instantly when something goes beyond acceptable limits:
Threshold-based alerts
Temperature, pressure, load, and more
Predictive alarms
Based on pattern detection and anomaly scoring
Multi-channel delivery
SMS, email, mobile push, and integration with support systems
These alerts enable teams to respond before faults escalate — improving uptime and customer satisfaction.
Remote Monitoring & Real-Time Visibility
Remote Monitoring & Real-Time Visibility
Today's leading OEMs no longer just sell equipment — they monitor, manage, and improve it remotely. With our IoT gateway and secure connectivity, OEMs gain continuous, real-time telemetry from every device in the field — including performance data, environmental readings, operational status, and fault codes.
Live dashboards for machine health, runtime, and utilization
Remote tracking of key KPIs like temperature, vibration, energy consumption, and production cycles
Immediate insight into performance deviations, even at distributed customer sites
This level of remote monitoring turns hardware into service-ready assets and drives better uptime for customers.
OEE & Performance Analytics
OEE & Performance Analytics
Understanding equipment productivity is critical for both OEMs and their customers. Our IoT platform helps you measure Overall Equipment Effectiveness (OEE) by combining:
Availability
Uptime vs downtime tracking
Performance
Actual vs ideal output comparison
Quality
Acceptable vs reject output analysis
By integrating sensor data with production metrics, OEMs can help customers optimize throughput, identify bottlenecks, and improve operational efficiency — turning raw machine data into actionable insights.
Customer Database
Customer Database
Complete customer profiles linked to their equipment and service history. Store contact details, location, and purchase records for comprehensive relationship management.
Unified Customer Profiles
360-degree view of each customer with all equipment and interactions
Equipment Linkage
Direct association between customers and their installed equipment
Purchase History
Track all purchases, contracts, and service agreements
AI-Powered Customer Support
AI-Powered Customer Support
Generative AI chatbot provides instant first-level support — troubleshooting common issues, answering FAQs, and guiding customers through basic fixes before escalating to a service engineer.
24/7 Instant Support
AI chatbot available round-the-clock for immediate assistance
Smart Troubleshooting
Guided diagnostics based on equipment manuals and service history
Intelligent Escalation
Seamless handoff to human engineers when needed
AMC Management
AMC Management
Manage Annual Maintenance Contracts with automated renewal tracking, coverage validation, and planned service scheduling. Ensure every service visit is covered and billed correctly.
Automated Renewal Tracking
Never miss a contract renewal with automated alerts
Coverage Validation
Instant verification of service coverage before dispatch
Planned Service Scheduling
Schedule preventive maintenance visits within AMC scope
Business Impact
Transform your equipment into intelligent services with measurable business outcomes
20–40% Lower Service Costs
Through predictive support and remote diagnostics
Reduced Downtime
Early fault detection prevents unexpected failures
Recurring Revenues
Via data-driven service plans and subscriptions
Better Product Design
Using field performance insights and real usage data
Higher Customer Loyalty
With continuous value delivery and transparency
Competitive Advantage
Offer "smart machines" vs just hardware in RFPs
Why Our Platform for OEMs?
Unlike generic IoT stacks, our platform is built for OEM scalability and branding
Works with Legacy & New Equipment
Device-agnostic platform supports any equipment type
Secure, Modular & Hardware-Agnostic
Built-in security with flexible architecture
White-Label Dashboards
Offer branded customer portals without revealing the platform
Edge Processing
Reduce data overload with intelligent edge computing
Multi-Tenant Design
Scale globally with isolated customer environments
Deploy on One or Millions
Scalable architecture grows with your fleet
Use Cases in Action
Our Connected OEM solution powers intelligent equipment across diverse industries
Industrial Machines & Compressors
Monitor vibration, temperature, and performance to reduce unplanned downtime and optimize maintenance schedules.
HVAC & Chillers
Track COP (Coefficient of Performance) over time, detect leaks, and schedule service at the right time for optimal efficiency.
Mobile Equipment / Vehicles
Monitor runtime, fuel consumption, door cycles, fault codes, and geolocation for comprehensive fleet management.
Process Equipment
Analyze throughput, energy consumption in food, pharma, and textile equipment. Automatically trigger maintenance or recalibration.
Architecture at a Glance
End-to-end connectivity from equipment to customer dashboards
Edge Modules
Sensor + gateway stack on machines (Modbus, CAN, analog, etc.)
Secure Tunnel
Encrypted VPN/MTLS channels to cloud system for data security
Cloud & Analytics
Aggregation, anomaly detection, forecasting, OTA management, APIs
User Layer
OEM portal and white-labeled dashboards for customer access
Turn Your Machines Into Services
Deliver smarter products, predictive service, and new revenue with Connected OEMs.