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TamidaS

Privacy Policy

Your privacy and data security are our top priorities

Last Updated: January 2025

Introduction

Daacoworks Technologies Pvt. Ltd. ("TamidaS", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform and services.

This policy applies to all users of our services and is compliant with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection laws.

Information We Collect

1. Information You Provide

  • Account information (name, email address, phone number, company details)
  • User credentials (username, password - encrypted)
  • Billing and payment information
  • Profile information and preferences
  • Communications with our support team
  • Content you upload or create within the platform

2. Automatically Collected Information

  • Device information (IP address, browser type, operating system)
  • Usage data (features accessed, time spent, click patterns)
  • Log data (access times, pages viewed, errors encountered)
  • Cookies and similar tracking technologies
  • IoT sensor data (if applicable to your subscription)

3. Third-Party Information

  • Information from integrated third-party services (with your consent)
  • Social media profile information (if you choose to connect)
  • Payment processor information

How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our SaaS platform and services
  • Account Management: To create and manage your user account and license
  • Communication: To send service updates, security alerts, and support messages
  • Billing: To process payments and manage subscriptions
  • Analytics: To analyze usage patterns and improve user experience
  • Security: To detect, prevent, and address technical issues and security threats
  • Compliance: To comply with legal obligations and enforce our terms
  • Marketing: To send promotional communications (with your consent, opt-out available)

Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
  • Access Controls: Role-based access control (RBAC) and multi-factor authentication (MFA)
  • Infrastructure: Secure cloud hosting with regular security audits
  • Monitoring: 24/7 security monitoring and intrusion detection systems
  • Backups: Regular automated backups with disaster recovery procedures
  • Compliance: SOC 2 Type II, ISO 27001 certified infrastructure
  • Employee Training: Regular security awareness training for all staff

Note: While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your data.

GDPR Compliance & Your Rights

If you are located in the European Economic Area (EEA), you have the following rights under GDPR:

  • Right to Access: Request a copy of your personal data we hold
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten")
  • Right to Restriction: Request limitation of processing your data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing of your data for certain purposes
  • Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Active Accounts: Data is retained while your account is active
  • Closed Accounts: Data is retained for 90 days after account closure, then deleted
  • Billing Records: Retained for 7 years for tax and accounting purposes
  • Legal Requirements: Data may be retained longer if required by law
  • Backups: Data in backups is deleted according to our backup retention schedule (90 days)

Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in service delivery (cloud hosting, payment processing, analytics)
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law, court order, or government request
  • Protection: To protect our rights, property, or safety, or that of our users
  • With Your Consent: When you explicitly authorize us to share your information

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for platform functionality (cannot be disabled)
  • Performance Cookies: Help us understand how you use our platform
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used for targeted advertising (with your consent)

You can manage cookie preferences through your browser settings or our cookie consent manager.

International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions for countries with equivalent data protection laws
  • Privacy Shield certification (where applicable)

Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. The "Last Updated" date at the top indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.