Terms of Service

License Grant

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for your internal business purposes.

User Accounts

• Named Users: Each license is assigned to a specific named user and cannot be shared
• User Limits: You may not exceed the number of licensed users in your subscription plan
• Account Security: You are responsible for maintaining the confidentiality of user credentials
• Authorized Use: Users must be your employees, contractors, or authorized agents
• License Transfer: User licenses may be reassigned to different individuals with 30 days notice
• Concurrent Access: Multiple simultaneous logins from the same user account are prohibited

License Restrictions

You agree not to:

• Share user credentials or allow unauthorized access
• Exceed your licensed user count
• Reverse engineer, decompile, or disassemble the software
• Remove or modify any proprietary notices
• Use the services for illegal or unauthorized purposes
• Resell, sublicense, or distribute the services to third parties
• Use the services to develop competing products

Subscription Plans

• Subscriptions are billed on a per-user, per-month or per-user, per-year basis
• Pricing is based on the number of licensed users and selected features
• Annual subscriptions receive a discount compared to monthly billing
• Enterprise plans with custom pricing are available for large organizations

Payment Terms

• Payment Methods: Credit card, bank transfer, or approved purchase order
• Billing Cycle: Charges occur at the beginning of each billing period
• Auto-Renewal: Subscriptions automatically renew unless cancelled
• Price Changes: We may change prices with 30 days advance notice
• Late Payments: Overdue accounts may be suspended after 15 days
• Taxes: Fees are exclusive of applicable taxes (VAT, GST, sales tax)

Refund Policy

• 30-day money-back guarantee for new customers (first subscription only)
• No refunds for partial months or unused portions of annual subscriptions
• Refunds processed within 10 business days to original payment method

Data Ownership

You retain all rights, title, and interest in your data. We do not claim ownership of any content, data, or information you upload to our platform.

Data Security

• Industry-standard encryption (TLS 1.3 in transit, AES-256 at rest)
• Regular security audits and penetration testing
• SOC 2 Type II and ISO 27001 certified infrastructure
• Multi-factor authentication (MFA) available
• Role-based access control (RBAC)
• Regular automated backups with 99.9% uptime SLA

GDPR Compliance

We are fully compliant with GDPR and act as a data processor for your data. We have implemented appropriate technical and organizational measures to ensure data protection. See our Privacy Policy for details.

Data Processing Agreement

For customers subject to GDPR, a Data Processing Agreement (DPA) is available upon request and forms part of these Terms.

Uptime Guarantee

• Standard Plans: 99.5% monthly uptime
• Premium Plans: 99.9% monthly uptime
• Enterprise Plans: 99.95% monthly uptime with dedicated support

Maintenance Windows

Scheduled maintenance is performed during off-peak hours with advance notice. Emergency maintenance may occur without notice.

Support

• Standard Support: Email support (24-48 hour response time)
• Premium Support: Priority email and phone support (4-8 hour response time)
• Enterprise Support: 24/7 dedicated support with 1-hour response time for critical issues

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malware, viruses, or harmful code
• Engage in unauthorized access or security breaches
• Harass, abuse, or harm others
• Send spam or unsolicited communications
• Interfere with or disrupt our services
• Collect user data without consent
• Impersonate others or provide false information

Violation of this policy may result in immediate suspension or termination of your account.

The services, including all software, content, trademarks, and intellectual property, are owned by TamidaS and protected by copyright, trademark, and other laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

You grant us a limited license to use, store, and process your data solely to provide the services.

By You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

By Us

We may suspend or terminate your account immediately if you breach these Terms, fail to pay fees, or engage in prohibited activities.

Effect of Termination

• Your access to the services will be disabled
• You have 30 days to export your data before deletion
• No refunds for prepaid fees (except as required by law)
• Provisions regarding confidentiality and liability survive termination

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the services will be uninterrupted, error-free, or completely secure. You use the services at your own risk.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TAMIDAS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

These Terms are governed by the laws of India. Any disputes shall be resolved through arbitration in Bengaluru, Karnataka, in accordance with the Arbitration and Conciliation Act, 1996.

For customers in the European Union, you may also have the right to bring proceedings in your local courts.